Please read these terms carefully before using this website. By accessing or placing an order, you agree to be bound by them.
This website and its contents are provided by Change Your Name ("we", "us", "our"). By accessing, using or participating in this site you confirm you have read these terms and agree to comply with them. If you do not agree, please exit the site.
On this page
Our service
We help you notify organisations and government agencies of a change of name following marriage, divorce or a legal name change. Depending on the package you choose, this includes preparing notification letters, preparing emails, providing tailored instructions for organisations you need to deal with directly, and — for some packages — submitting notifications on your behalf.
We've used reasonable endeavours to ensure the material on this site is correct. However, organisations change their processes and requirements from time to time and don't always tell us. If a notification is rejected by an organisation, it will usually be returned to you (or to us), and we'll work with you to put it right. This service is for people aged 18 and over.
Your responsibilities
- Providing accurate and complete information.
- Arranging certified copies of your supporting documents (such as your marriage, divorce or change of name certificate) where organisations require them. A Justice of the Peace or other notary must sight the originals to certify copies.
- Signing completed forms or letters where your signature is required.
- Checking the requirements of any organisation that deals with you directly, as their policies are theirs to set.
Authority to act on your behalf
Where your package includes us submitting notifications for you (for example, by email with you copied in), you authorise us to transmit the notification and the documents you provide to the organisations you select, for the purpose of changing your name. You remain responsible for the accuracy of the information you give us.
Payment
Payments are processed securely through the eWAY payment gateway, which handles online credit card transactions for thousands of Australian merchants. All transactions on this site through eWAY are secured payments.
Refund policy
Our refund policy is as follows:
- Refunds must be requested within 30 calendar days of purchase.
- You must provide the email address you used when ordering, so we can locate your order.
- We ask for a reason for the refund, so we can keep improving our service.
- Refunds are returned only to the account used to pay (for example, a credit card purchase is refunded to that same card).
To request a refund, reply to an email you've received from us, or contact us through the contact page.
No legal advice
This website, its information and its templates are provided "as is", without representations or warranties of any kind, express or implied. Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice on a legal matter, you should consult an appropriately qualified professional.
Limitation of liability
To the extent permitted by law, we will not be liable to you (whether in contract, tort or otherwise) in relation to this website or its templates for any direct, indirect, special or consequential loss; any business losses, loss of revenue, income, profits or anticipated savings; loss of contracts or business relationships; loss of reputation or goodwill; or loss or corruption of information or data. Nothing in these terms limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded.
Changes to these terms
We reserve the right to make changes to these terms at any time as we consider appropriate to keep our service current. The "last updated" date above reflects the most recent change.
Contact
If you have any questions about these terms, please contact us. Our office is open seven days a week.